Support Plans
Support plans offer a set amount of time that can be utilized for various services, including training, website updates, adding features, and making changes to your site. Without a support plan, these services are charged at our standard rate of $125 per hour, with a minimum billing time of one hour. However, by opting for a Support plan, you effectively lower your support cost by prepaying for support time, which is then deducted in quarter-hour increments of billing time. The time you purchase in a Support plan does not expire until it's fully used. You can renew your Support plan as frequently as needed. We offer three different plans for you to choose from:
ESP-3 | 3-hour support plan | |
ESP-6 | 6-hour support plan | |
ESP-12 | 1-hour per month |
“Each package is a one time charge that does not expire.”
Maintenance Plan
In addition to the annual hosting plan, a Maintenance Service Plan (MSP) is strongly recommended for all WordPress websites. A MSP provides weekly checks and update of all WordPress application, theme and plugin files. Plan includes additional daily backup and monthly performance and security checks in addition to our regularly scheduled daily backups with 4-week retention. With these plans we can go back up to 1 year to restore a site if necessary. Premium plugins must have current licensed maintenance plans to allow us to keep them updated with the most current versions.